FAQs
Last Updated: 23-05-2025
Find quick answers to your common questions below. If you need more help, we’re just a message away.
Orders
Q: How do I place an order?
A: Browse our website, select your product, choose the size and variant, click "Add to Cart," and follow the steps at checkout.
Q: Can I cancel or change my order after placing it?
A: Yes, if the request is made within 12 hours of ordering. Please contact us via email or WhatsApp as soon as possible.
Shipping
Q: How long does delivery take?
A: Orders are delivered within 3–7 business days, depending on your location.
Q: Do you offer express delivery?
A: Express delivery may be available in certain areas. Check availability during checkout.
Q: How can I track my order?
A: You will receive a tracking link via email or SMS once your order is shipped.
Returns & Refunds
Q: What is your return policy?
A: We accept returns within 7 days of delivery on eligible items that are unused and in original packaging.
Q: How do I request a return or exchange?
A: Contact our support team with your order number. We will guide you through the return or exchange process.
Q: When will I receive my refund?
A: Refunds are processed within 5–7 business days after we receive and inspect the returned item.
Payments
Q: What payment methods are accepted?
A: We accept credit/debit cards, UPI, net banking, wallets, and Cash on Delivery (in select areas).
Q: Is the payment process secure?
A: Yes. Our checkout system uses secure SSL encryption to protect your payment and personal details.
Product & Sizing
Q: How do I find the right size?
A: Each product page includes a size chart. You can also reach out to our support team for personalized assistance.
Q: Will the product color match the pictures?
A: We aim for accuracy, but slight color variations may occur due to screen settings and lighting.
Other
Q: Do you ship internationally?
A: Currently, we only ship within India. International shipping will be available soon.
Q: Can I send my order as a gift?
A: Yes, gift wrapping and custom messages can be added during checkout.
Q: How do I contact customer support?
A:
Email: ChahalFashionofficial@gmail.com
Phone/WhatsApp: +91 7057064364
Support Hours: Monday to Saturday, 10 AM – 7 PM
